| Our most powerful instinct is to avoid customer complaints, but they may be the best thing that happ ... - Allyn Cutts |
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| One of my great claims to fame is the creation, testing, and validatiion of the "Customer Service Ca ... - Dr. Gary S. Goodman |
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| Case Studies can help professional service providers build trust and credibility with clients and pr ... - Jennifer Woodard |
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| A no-hassle, effecient, and friendly return policy will increase customer loyalty at a time when lin ... - Larry Galler |
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| What's the one thing starting today that you could start doing, stop doing, or change that would hav ... - VM Dedhia |
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| I know, I know . . . the customer is always right . . . or at least should be treated as if they?re ... - Don Doman |
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| How can we consistently and cost-effectively exceed customer expectations in order to earn repeat bu ... - Dr. Gary S. Goodman |
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| Simple (and Free) Customer Service Solutions for Restaurants and Eating Establishments - Albert Barneto |
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| How Do You Score with your Clients? Do they routinely give you repeat business, testimonials, and re ... - Elinor Stutz |
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| Shawn was using humor to provide customer service, ?I could have simply ignored selling the higher-p ... - Don Doman |
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| Andy Weekes emailed me with this story: - Derek Williams |
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| Wherever you turn these days you?ll find articles covering every business strategy and tactic availa ... - Robert Moment |
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| A lot of companies have gotten it right in the digital realm, only to drop the ball once you meet th ... - Harry Hoover |
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